When you think of a professional sports team like the Miami Marlins, you would expect that their customer service would be top-notch. Being season ticket holders for the third year in a row, I have learned that the Marlins’ customer service is no Disney-like customer service.
At Disney World, employees (known as “castmembers”) have to literally smile at all times… even if they want to stab you in the eye for being an annoying customer with a ridiculously horrible attitude. But I do not expect Marlins employees to hold a smile on their face as they look up, print out, and give me my ticket. (Yes, one castmember did this to me once. He wouldn’t stop smiling for a second.)
I do however, expect professionalism from employees I encounter. Instead what I experienced was nothing but complete laziness on their part.
It all began when we didn’t receive all of our season tickets. Tickets arrived this year in these books. One book for each set of tickets for a particular seat. We have three seats in our section. We only received one seat, seat 11.